Freder Ltd ("we", "us") is committed to protecting and respecting your privacy, and complying with The Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR). This policy sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed. Please review this policy carefully to understand our views and practices regarding your personal data and how it will be treated.
In order to provide you with best service we can we may collect the following data from you:
Information you give us.
When you fill out and submit forms on our website (www.freder.co.uk), such as registration, contact or viewing/valuation request forms, or contact us via email or phone, then you may provide us with personal information. This information may include your name, address, phone number and email address, or your property search criteria.
Information we collect about you.
When you visit this website we may collect technical information from you such as your IP address, browser and version, along with analytic information about your visit such as the full Uniform Resource Locators (URL) clickstream to, through and from the website and time spent on each page. This information is anonymous and cannot be used to personally identify you.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you accept our Cookie notice. Cookies contain information that is transferred to your computer's hard drive.
When you visit our website, we use Analytics performance cookies to collect information so that we can analyse how you use our website. These cookies don't collect information that identifies you. All information these cookies collect is anonymous and is only used to improve how our website works.
You can delete existing cookies off your hard drive and choose to block new cookies from our website. You can find out how to do this by visiting http://www.allaboutcookies.org/manage-cookies/.
To opt out of Analytics you can decline cookies via the Cookie Policy notice at the bottom of our website.
We use information held about you in the following ways:
Information you give us. We will use this information to help us:
Information we collect from you. We will use this information to help us:
We may share your information with any members or subsidiaries of Freder Ltd as defined in section 1159 of the UK Companies Act 2006.
We may also share your information with the following third parties:
The data that we collect from you will be transferred to, and stored at, a destination within the European Economic Area ("EEA").
Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site; consequently, please note that we do not accept any responsibility for any risks in transmission of data (to the extent that such liability can be lawfully excluded). Once we have received your information, we will use procedures and security features to seek to prevent unauthorised access.
We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
You have the right to opt-in to marketing and to subsequently ask us not to process your personal data for marketing purposes. You can opt-in to marketing by checking certain boxes on appropriate forms which we use to collect your data. You can exercise the right to subsequently opt-out of marketing at any time by informing us of this by contacting us at info@freder.co.uk.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to those third party websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Any changes which we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We encourage you to periodically review this policy for the latest information on our privacy practices.
If you have any questions, comments and requests regarding this privacy policy, please contact us at info@freder.co.uk.
Last updated December 2024
As part of the Money Laundering Regulations 2017 we have to obtain and hold identification and proof of address for all customers. The transactions that we deal with day in day are deemed as high risk for money laundering and this is why we take our Anti-Money Laundering processes seriously.
As part of our due diligence we have to obtain and hold identification and proof of address for all customers. We also establish whether there are any beneficial owners on whose behalf the transaction or activity is taking place. If necessary we may also need to identify the source or destination of funds.
Please see below for a full list of acceptable identity documents. Please note we will require sight of all original or certified documents.
Individual identity documents
We require one document from List A and one document from List B.
List A – Identity Document
Current signed passport
Valid UK driving licence
EEA member state identity card
List B – Proof of address
UK/EU/EEA Drivers Licence (if UK Drivers Licence not used as ID)
Must be valid, not expired. Photo only. Full or provisional.
Bank, Building Society or Credit Union Statement
Dated with 3 months. Must include account number and show recent activity. No general correspondence.
Credit Card Statement
Dated within 3 months. Must include account number and show recent activity. No general correspondence.
UK, EU, EEA Mortgage statement
Dated within 12 months. Must show account number. No general correspondence.
Utility Bill
Dated within 6 months E.g. Gas, electricity, water. Must show address for service and/or account number. No general correspondence.
Telephone Bill
Dated within 6 months E.g. Landline or mobile pay monthly (excluding pay as you go). Must show address for service and/or account number. No general correspondence.
Council Tax
Dated within 12 months. Must show address for service and/or account number. No general correspondence.
Tenancy Agreement
Dated with 12 months. Must state full name and full property address. Issued by local council, housing association, solicitor or reputable letting agent.
Benefits Entitlement Letter
Dated within 12 months. Issued by DWP or Jobcentre plus. Must confirm benefit payable at time of issue. E.g. Pension, disability, single parent, housing etc.
HMRC Tax Notification
Dated with 6 months. Must state national insurance number and tax calculation. No general correspondence.
Home or Motor Insurance Certificate
Dated within 12 months. Must state insured address or registered address for vehicle and policy number. No general correspondence.
UK solicitors letter confirming house purchase/land registration
Dated with 3 months. Must state full name of new proprietor and full property address.
NHS Medical Card or letter from GP confirming registration
Dated within 3 months. Must state individual’s date of birth and NHS number. No general correspondence.
Official confirmation of Electoral Register entry or official poll card
Dated within 12 months. Must state full name and full address. No general correspondence.
Police Registration Certificate
Dated within 12 months. Must state the full residential address of the individual.
Probate
If you are acting as a Representative of an Estate we require the following:
Limited company
If you are acting as a Representative of a UK Company we will also require the following:
If you are acting as a Representative of an Offshore Company we will also require the following:
Trust
If you are acting as a Representative of a Trust we require the following:
1. Client Account policy
Freder Ltd Client Account is operated in the United Kingdom.
Client money is money that a registered organisation receives and holds for its
clients. It can include, but is not limited to, payments made by a client in advance of
agreed work being completed by the registered organisation or payments made for
unpaid disbursements.
The purpose of a client account is to protect client money and prevent it from being
mixed with monies related to the registered organisation’s general business
activities.
A Client account is not necessary if the registered organisation invoices clients only
after the work is completed and arranged for clients to make any necessary
payments direct to the Home Office or other authorities.
2. The client account of:
Freder Ltd policy related to the operation of this account.
Company directors are responsibility for the account and how withdrawals and
transfers from the client account are made. Accounts department and administrators
have access to register expenses and set up payment to clients within a
password protected IT system but only directors can approve and make payments
from the client account.
This policy might additionally include the following:
• The account’s purpose; is to separate client money with company expenses.
• The bank details:
Bank: HSBC
Account Name: Freder Ltd Client Account
Account No: 13000192
Sort Code: 40-06-41
IBAN: GB37HBUK40064113000192
BIC: HBUKGB4B
• Payments into the client account are made upon receiving a tenant statement
or expense invoice detailing what the monies is being requested for.
• Withdrawal and transfers from the client account are made when
a landlord statement is due or when a property expense or bill is due to the
client.
The accounting records for the client account is stored with in a
3rd party password protected IT system with fully transparent audit trail
history available to view for each user.
• Reconciliations and errors in the account will be addressed on an
annual basis and any adjustment will be communicated in writing.
Freder Ltd pays client money received by the into their client account without delay.
Only company directors can approve payment going out of the client
account, accounts and administrators can set up expenses upload documents for
accounts to set up payment and only directors to approve payments.
Money held in a client account be immediately available to the client on demand.
Our client account must not become overdrawn at any time.
Any interest on a client account belongs to the client and not the registered
organisations.
Freder Ltd will solely use money in the client account for business purposes.
Payments into, and transfers or withdrawals from, a client account must be in
respect of instructions relating to a transaction or to service forming part of the
registered organisation’s normal registered activities.
3. Use of the client account
Further to Code 26(e) and Code 64, if a client pays money into Freder Ltd client
account in advance of work to be done, that such money remains the clients and will
be deposited into the client account.
If the fee is paid into the client account, Freder Ltd will inform the client when the
agreed work has been completed and that they will be using money in the client
account to pay the fee for that work. This is done by sending the client a written
invoice stating what work has been done.
After the invoice has been issued the relevant fee is transferred into the business
bank account. It is no longer client money.
If, at the conclusion of the client’s matter, there are any surplus funds remaining in
the client account, those funds (including any interest accrued) this will be promptly
returned to the client.
4. Withdrawals from a client account
There is no option to withdraw physical cash from the client account and only
internal transfers or payment authorisations can be made by
following company procedures and by directors’ approval before any monies can
leave the account.
Client money may only be withdrawn from a client account when it is:
a) properly required for a payment to, or on behalf of, the client.
b) properly required for payment of a disbursement on behalf of the client (see
below).
c) properly required in full or partial reimbursement of money spent by the
organisation on the client’s behalf.
d) transferred to another client account within the same organisation if appropriate
and agreed in writing by the clients involved
e) withdrawn on the client’s instructions provided that these instructions are in
writing; and
f) money which has been paid into an account in breach of the Code. Such money
must be promptly withdrawn upon discovery
Money held for a client in a separate designated client account must not be used for
payments for another client unless (d) above is satisfied.
Money withdrawn from a client account, which is required for payment for work
completed, must only be paid directly into the registered organisations business
account.
Disbursements are generally expenses that a registered organisation must pay on
behalf of a client for services provided to the client or on the client’s behalf. These
are payments that may be made from the client account.
Examples of disbursements might include office fees (such as special postage/
courier) or travel and accommodation costs, where such costs are not already
included in the agreed client fee for the work to be undertaken.
As an alternative to clients paying fees to registered organisations that will
subsequently need to be passed to authorities, clients should be encouraged to pay
fees directly to the authorities. The Commissioner recognised that there may be
exceptional instances where this is not possible, for example where the client does
not have a bank account and in such circumstances these fees may be paid into the
client account.
Organisations may be found to be in breach of Code 61 as overcharging the client
where, for example, the standards of advice and service fall below what could
reasonably be expected to have been delivered given the agreed instruction, or
where the work agreed to be undertaken is not delivered because of a fault of the
registered organisation.
If a registered organisation charges a fee at an hourly rate, they must maintain and
retain detailed and accurate records evidencing the work completed and the time
taken to justify the fee charged.
Freder Ltd operate in a transparency in all dealings with clients’ monies.
Freder Ltd Incorporated in England and Wales Company Number 11945314
Member of Client Money Protect