*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
:root{
  /* Chat area — white */
  --chat-bg:#ffffff;
  --chat-border:#e8e8e8;
  /* Fred bubble — light grey */
  --fred-bubble:#f2f2f2;
  --fred-bubble-border:#e0e0e0;
  --fred-text:#1a1a1a;
  /* User bubble — black */
  --user-bubble:#111111;
  --user-text:#ffffff;
  /* Header — pure black */
  --hdr:#000000;
  --hdr-border:rgba(255,255,255,0.1);
  /* Input area — off-white */
  --inp-bg:#fafafa;
  --inp-border:#d8d8d8;
  --inp-text:#111;
  /* Chips */
  --chip-border:#d0d0d0;
  --chip-text:#555;
  /* Misc */
  --muted:#888;
  --subtle:#bbb;
  --red:#e53535;--amber:#d97706;--green:#16a34a;
  /* Lang dropdown */
  --dd-bg:#111;--dd-border:rgba(255,255,255,0.2);
  --dd-hover:#222;--dd-text:#f0f0f0;--dd-sub:#888;
}

/*
body{font-family:'Alata',sans-serif;background:#f0f0f0;min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}
.bg{position:fixed;inset:0;z-index:0;background:#e8e8e8}
*/

/* Launcher wrapper — holds bubble + label together */
#launcher-wrap{position:fixed;bottom:28px;right:28px;z-index:1000;display:flex;align-items:center;gap:10px;flex-direction:row-reverse}
#launcher{position:relative;width:60px;height:60px;border-radius:50%;background:#000;border:none;cursor:pointer;box-shadow:0 8px 32px rgba(0,0,0,0.35),0 2px 8px rgba(0,0,0,0.5);display:flex;align-items:center;justify-content:center;transition:transform .25s cubic-bezier(.34,1.56,.64,1),box-shadow .25s;flex-shrink:0}
#launcher:hover{transform:scale(1.08);box-shadow:0 12px 40px rgba(0,0,0,0.5)}
#launcher svg{width:26px;height:26px;fill:#fff;transition:opacity .2s}
#launcher .ic-close{display:none}
#launcher.open .ic-chat{display:none}
#launcher.open .ic-close{display:block}
.launcher-badge{position:absolute;top:-3px;right:-3px;background:var(--red);color:#fff;width:18px;height:18px;border-radius:50%;font-size:10px;display:flex;align-items:center;justify-content:center;font-family:'Alata',sans-serif;border:2px solid #f0f0f0;animation:pulse 2s infinite}
/* "Chat with Fred" label pill */
#launcher-label{
  background:#000;color:#fff;
  font-family:'Alata',sans-serif;font-size:12px;letter-spacing:.05em;
  padding:8px 16px;border-radius:22px;
  box-shadow:0 4px 16px rgba(0,0,0,0.25);
  white-space:nowrap;cursor:pointer;
  transition:opacity .25s,transform .25s;
  user-select:none;
}
#launcher-label:hover{opacity:.85}
#launcher-wrap.open #launcher-label{opacity:0;pointer-events:none;transform:translateX(8px)}
@keyframes pulse{0%,100%{opacity:1}50%{opacity:.6}}

/* Panel — white body with black header */
#chat-panel{position:fixed;bottom:100px;right:28px;z-index:999;width:420px;height:640px;background:var(--chat-bg);border:1px solid #ccc;border-radius:16px;box-shadow:0 24px 60px rgba(0,0,0,0.22),0 4px 16px rgba(0,0,0,0.1);display:flex;flex-direction:column;overflow:hidden;transform:translateY(24px) scale(0.96);opacity:0;pointer-events:none;transition:transform .35s cubic-bezier(.34,1.4,.64,1),opacity .25s ease}
#chat-panel.open{transform:none;opacity:1;pointer-events:all}

/* ── BLACK HEADER ── */
.ch{background:var(--hdr);border-bottom:1px solid var(--hdr-border);padding:14px 16px 14px 18px;display:flex;align-items:center;gap:12px;flex-shrink:0}
/* Freder logotype in header */
.ch-brand{font-family:'Alata',sans-serif;font-size:18px;font-weight:400;letter-spacing:.12em;text-transform:uppercase;color:#fff;flex:1}
.ch-brand span{display:block;font-family:'Alata',sans-serif;font-size:9px;letter-spacing:.1em;color:rgba(255,255,255,.45);text-transform:uppercase;margin-top:2px}

/* ── LANG SELECTOR (in black header — inverted feel) ── */
.lang-sel{position:relative;flex-shrink:0}
.lang-cur{display:flex;align-items:center;gap:6px;cursor:pointer;padding:5px 8px;border-radius:6px;border:1px solid rgba(255,255,255,.18);background:rgba(255,255,255,.08);transition:border-color .2s,background .2s;user-select:none}
.lang-cur:hover{border-color:rgba(255,255,255,.35);background:rgba(255,255,255,.14)}
.lang-flag{width:24px;height:24px;border-radius:50%;overflow:hidden;flex-shrink:0;border:1px solid rgba(255,255,255,.2);font-size:15px;display:flex;align-items:center;justify-content:center;line-height:1}
.lang-code{font-size:9.5px;letter-spacing:.05em;color:rgba(255,255,255,.7);text-transform:uppercase;white-space:nowrap}
.lang-chev{font-size:8px;color:rgba(255,255,255,.4);transition:transform .2s}
.lang-sel.open .lang-chev{transform:rotate(180deg)}
/* Dropdown — stays dark */
.lang-dd{position:absolute;top:calc(100% + 8px);right:0;background:var(--dd-bg);border:1px solid var(--dd-border);border-radius:11px;padding:5px;min-width:158px;box-shadow:0 16px 40px rgba(0,0,0,.7);display:none;z-index:200;animation:dropIn .18s ease both}
.lang-sel.open .lang-dd{display:block}
@keyframes dropIn{from{opacity:0;transform:translateY(-5px)}to{opacity:1;transform:none}}
.lang-opt{display:flex;align-items:center;gap:8px;padding:6px 9px;border-radius:7px;cursor:pointer;transition:background .15s}
.lang-opt:hover{background:var(--dd-hover)}
.lang-opt.active{background:rgba(255,255,255,.1)}
.lang-opt .lang-flag{width:26px;height:26px;font-size:16px}
.lang-opt-code{font-size:10.5px;letter-spacing:.05em;color:var(--dd-text);text-transform:uppercase}
.lang-opt-name{font-size:9.5px;color:var(--dd-sub);margin-top:1px}
.lang-opt-ck{font-size:11px;color:#fff;opacity:0;margin-left:auto}
.lang-opt.active .lang-opt-ck{opacity:1}

/* ── WHITE CHIPS AREA ── */
.chips{padding:10px 14px 0;display:flex;gap:6px;flex-wrap:wrap;flex-shrink:0;background:var(--chat-bg)}
.chip{font-size:10px;color:var(--chip-text);background:#fff;border:1px solid var(--chip-border);border-radius:20px;padding:4px 11px;cursor:pointer;white-space:nowrap;letter-spacing:.04em;transition:background .2s,border-color .2s,color .2s}
.chip:hover{background:#000;border-color:#000;color:#fff}

/* ── WHITE MESSAGE AREA ── */
.msgs{flex:1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:10px;scroll-behavior:smooth;background:var(--chat-bg)}
.msgs::-webkit-scrollbar{width:3px}
.msgs::-webkit-scrollbar-thumb{background:#d0d0d0;border-radius:4px}
.msg{display:flex;gap:8px;animation:fadeUp .3s ease both}
.msg.user{justify-content:flex-end}
@keyframes fadeUp{from{opacity:0;transform:translateY(7px)}to{opacity:1;transform:none}}

/* Fred avatar — black circle */
.mav{width:28px;height:28px;border-radius:50%;flex-shrink:0;background:#000;display:flex;align-items:center;justify-content:center;font-size:10px;color:#fff;margin-top:2px;letter-spacing:.04em;font-weight:400}
/* User avatar — grey */
.msg.user .mav{background:#e0e0e0;color:#333;font-size:9px}

/* Fred bubble — light grey, black text */
.mb{background:var(--fred-bubble);border:1px solid var(--fred-bubble-border);border-radius:3px 14px 14px 14px;padding:10px 13px;font-size:13px;line-height:1.65;color:var(--fred-text);max-width:87%}
/* User bubble — black, white text */
.msg.user .mb{background:var(--user-bubble);border-color:#000;border-radius:14px 3px 14px 14px;color:var(--user-text)}
.mb strong{color:#000;font-weight:600}
.msg.user .mb strong{color:#fff}
.mb a{color:#000;text-decoration:underline;text-underline-offset:2px;text-decoration-color:#aaa}
.msg.user .mb a{color:rgba(255,255,255,.8)}
.mb-wide{max-width:100%;width:100%}

/* Section label */
.sec-label{font-size:9.5px;letter-spacing:.11em;text-transform:uppercase;color:#aaa;margin:6px 0 8px;display:flex;align-items:center;gap:7px}
.sec-label::after{content:'';flex:1;height:1px;background:#e8e8e8}

/* ── PROPERTY CARD — white card, dark images, black text ── */
.prop-card{background:#fff;border:1px solid #e0e0e0;border-radius:10px;overflow:hidden;margin-top:6px;transition:border-color .2s,transform .15s,box-shadow .2s}
.prop-card:hover{border-color:#bbb;transform:translateY(-1px);box-shadow:0 4px 16px rgba(0,0,0,0.1)}
.gallery{position:relative;width:100%;height:160px;overflow:hidden;background:#ddd;cursor:zoom-in;user-select:none}
.gtrack{display:flex;height:100%;transition:transform .35s cubic-bezier(.4,0,.2,1);will-change:transform}
.gslide{min-width:100%;height:100%;flex-shrink:0;position:relative}
.gslide img{width:100%;height:100%;object-fit:cover;display:block;transition:opacity .3s}
.gslide img.loading{opacity:0}
.gslide img.loaded{opacity:1}
.gshimmer{position:absolute;inset:0;background:linear-gradient(90deg,#e0e0e0 25%,#ececec 50%,#e0e0e0 75%);background-size:200% 100%;animation:shimmer 1.5s infinite;pointer-events:none}
@keyframes shimmer{0%{background-position:200% 0}100%{background-position:-200% 0}}
.gnav{position:absolute;top:50%;transform:translateY(-50%);background:rgba(0,0,0,.55);border:1px solid rgba(255,255,255,.2);color:#fff;border-radius:50%;width:28px;height:28px;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:15px;z-index:4;opacity:0;transition:opacity .2s,background .2s;line-height:1}
.gallery:hover .gnav{opacity:1}
.gnav:hover{background:rgba(0,0,0,.82)}
.gnav.prev{left:7px}
.gnav.next{right:7px}
.gnav.hidden{opacity:0!important;pointer-events:none}
.gdots{position:absolute;bottom:8px;left:50%;transform:translateX(-50%);display:flex;gap:4px;z-index:4}
.gdot{width:5px;height:5px;border-radius:50%;background:rgba(255,255,255,.45);cursor:pointer;transition:background .2s,transform .2s}
.gdot.active{background:#fff;transform:scale(1.3)}
.gbadge{position:absolute;top:9px;left:9px;z-index:4;font-size:9px;letter-spacing:.07em;text-transform:uppercase;padding:3px 7px;border-radius:2px;backdrop-filter:blur(8px)}
.gb-exact{background:rgba(0,0,0,.7);color:#fff;border:1px solid rgba(255,255,255,.25)}
.gb-alt{background:rgba(0,0,0,.5);color:rgba(255,255,255,.8);border:1px solid rgba(255,255,255,.15)}
.gcount{position:absolute;bottom:8px;right:8px;z-index:4;font-size:9.5px;color:rgba(255,255,255,.8);background:rgba(0,0,0,.5);padding:2px 6px;border-radius:9px}
.gexpand{position:absolute;top:9px;right:9px;z-index:4;background:rgba(0,0,0,.5);border:1px solid rgba(255,255,255,.15);color:rgba(255,255,255,.7);border-radius:3px;padding:2px 6px;font-size:9px;opacity:0;transition:opacity .2s;pointer-events:none}
.gallery:hover .gexpand{opacity:1}
.prop-body{padding:10px 12px 0}
.prop-top{display:flex;justify-content:space-between;align-items:flex-start;gap:6px}
.prop-name{font-size:12.5px;color:#111;line-height:1.3;flex:1;font-weight:400}
.prop-price{font-size:13px;color:#000;white-space:nowrap;flex-shrink:0;font-weight:600}
.prop-psub{font-size:9.5px;color:#888;margin-left:2px;font-weight:400}
.prop-pills{display:flex;gap:4px;flex-wrap:wrap;margin-top:6px}
.prop-pill{font-size:10px;color:#555;background:#f5f5f5;border:1px solid #e0e0e0;border-radius:18px;padding:2px 8px}
.prop-desc{font-size:11px;color:#777;line-height:1.5;margin-top:6px}
.prop-acts{display:flex;border-top:1px solid #ebebeb;margin-top:10px}
.prop-btn{flex:1;padding:9px 10px;font-family:'Alata',sans-serif;font-size:10px;letter-spacing:.07em;text-transform:uppercase;text-decoration:none;color:#555;background:transparent;border:none;cursor:pointer;text-align:center;transition:background .2s,color .2s;display:flex;align-items:center;justify-content:center;gap:4px}
.prop-btn:hover{background:#f5f5f5;color:#000}
.prop-btn+.prop-btn{border-left:1px solid #ebebeb}
.prop-btn.pri{color:#000}
.prop-btn svg{width:11px;height:11px;fill:currentColor;flex-shrink:0}

/* ── TRIAGE CARD — white card, colour-accented header ── */
.tcard{margin-top:8px;border-radius:8px;overflow:hidden;border:1px solid #e0e0e0;background:#fff}
.tcard-hdr{display:flex;align-items:center;gap:8px;padding:9px 11px}
.tcard-icon{font-size:15px}
.tcard-title{font-size:10.5px;letter-spacing:.06em;text-transform:uppercase;flex:1}
.tcard-badge{font-size:8.5px;letter-spacing:.07em;text-transform:uppercase;padding:2px 6px;border-radius:2px}
.tcard-body{padding:0 11px 9px;display:flex;flex-direction:column;gap:4px;background:#fff}
.tcard-row{display:flex;gap:6px;font-size:11px;line-height:1.5}
.tcard-lbl{color:#888;flex-shrink:0;width:68px}
.tcard-val{color:#222;flex:1}
.tcard-div{height:1px;background:#ebebeb;margin:3px 0}
.tcard-acts{display:flex;border-top:1px solid #ebebeb;margin-top:3px;background:#fafafa}
.tcard-btn{flex:1;padding:8px 9px;font-family:'Alata',sans-serif;font-size:9.5px;letter-spacing:.06em;text-transform:uppercase;background:transparent;border:none;cursor:pointer;color:#555;transition:background .2s,color .2s;text-align:center}
.tcard-btn:hover{background:#f0f0f0;color:#000}
.tcard-btn+.tcard-btn{border-left:1px solid #ebebeb}
.tcard-btn.pri{color:#000}
.urg-e .tcard-hdr{background:#fff5f5;border-bottom:1px solid #fecaca}
.urg-e .tcard-title{color:#dc2626}
.urg-e .tcard-badge{background:#fee2e2;color:#dc2626;border:1px solid #fca5a5}
.urg-r .tcard-hdr{background:#fffbeb;border-bottom:1px solid #fde68a}
.urg-r .tcard-title{color:#d97706}
.urg-r .tcard-badge{background:#fef3c7;color:#d97706;border:1px solid #fcd34d}
.urg-a .tcard-hdr{background:#f9f9f9;border-bottom:1px solid #e5e5e5}
.urg-a .tcard-title{color:#555}
.urg-a .tcard-badge{background:#f0f0f0;color:#555;border:1px solid #ddd}

/* Toast */
.toast{position:absolute;bottom:80px;left:50%;transform:translateX(-50%);background:rgba(22,163,74,.1);border:1px solid rgba(22,163,74,.3);color:var(--green);border-radius:6px;padding:8px 14px;font-size:11px;letter-spacing:.05em;white-space:nowrap;z-index:50;animation:toastIn .3s ease both}
@keyframes toastIn{from{opacity:0;transform:translateX(-50%) translateY(8px)}to{opacity:1;transform:translateX(-50%) translateY(0)}}

/* Typing — dark dots on white */
.typing-indicator{display:flex;gap:4px;align-items:center;padding:9px 12px}
.typing-indicator span{width:5px;height:5px;border-radius:50%;background:#999;opacity:.5;animation:bounce 1.2s infinite}
.typing-indicator span:nth-child(2){animation-delay:.2s}
.typing-indicator span:nth-child(3){animation-delay:.4s}
@keyframes bounce{0%,60%,100%{transform:translateY(0)}30%{transform:translateY(-4px);opacity:.9}}

/* ── INPUT AREA — light, matches white body ── */
.inp-wrap{border-top:1px solid #e0e0e0;padding:10px 12px;background:var(--inp-bg);display:flex;align-items:flex-end;gap:8px;flex-shrink:0}
#ui{flex:1;background:#fff;border:1px solid var(--inp-border);border-radius:8px;padding:9px 12px;font-family:'Alata',sans-serif;font-size:13px;color:var(--inp-text);outline:none;resize:none;min-height:38px;max-height:90px;line-height:1.4;transition:border-color .2s;box-shadow:inset 0 1px 3px rgba(0,0,0,.04)}
#ui::placeholder{color:#aaa}
#ui:focus{border-color:#999}
/* Send button — black */
#sb{width:38px;height:38px;border-radius:8px;background:#000;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:opacity .2s,transform .15s}
#sb:hover{opacity:.8;transform:scale(1.04)}
#sb:disabled{opacity:.25;cursor:default;transform:none}
#sb svg{width:15px;height:15px;fill:#fff}
.footer-txt{font-size:9.5px;color:#bbb;text-align:center;padding:0 14px 9px;letter-spacing:.07em;text-transform:uppercase;flex-shrink:0;background:var(--inp-bg)}

/* ── IMAGE UPLOAD ── */
#img-btn{width:34px;height:34px;border-radius:7px;background:transparent;border:1px solid var(--inp-border);cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .15s,border-color .15s;color:#888}
#img-btn:hover{background:#f5f5f5;border-color:#bbb;color:#555}
#img-btn svg{width:17px;height:17px;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
#img-input{display:none}
.img-previews{display:flex;gap:7px;padding:8px 12px 0;flex-wrap:wrap;background:var(--inp-bg)}
.img-thumb-wrap{position:relative;width:58px;height:58px;flex-shrink:0}
.img-thumb{width:58px;height:58px;object-fit:cover;border-radius:6px;border:1px solid #ddd;cursor:pointer}
.img-remove{position:absolute;top:-5px;right:-5px;width:18px;height:18px;border-radius:50%;background:#000;color:#fff;border:none;font-size:11px;cursor:pointer;display:flex;align-items:center;justify-content:center;line-height:1}
.img-count{font-size:9.5px;color:#aaa;padding:4px 12px 0;letter-spacing:.04em}
/* Image bubble in chat */
.msg-images{display:flex;gap:6px;flex-wrap:wrap;margin-top:6px}
.msg-img{width:80px;height:80px;object-fit:cover;border-radius:6px;border:1px solid rgba(0,0,0,.08);cursor:pointer;transition:opacity .15s}
.msg-img:hover{opacity:.88}

/* ── LIGHTBOX ── */
.lb{position:fixed;inset:0;z-index:9999;background:rgba(0,0,0,.94);display:flex;align-items:center;justify-content:center;opacity:0;pointer-events:none;transition:opacity .2s}
.lb.open{opacity:1;pointer-events:all}
.lb-img{max-width:88vw;max-height:82vh;object-fit:contain;border-radius:4px;box-shadow:0 20px 60px rgba(0,0,0,.8);transition:opacity .2s}
.lb-close{position:absolute;top:16px;right:20px;font-size:28px;color:rgba(255,255,255,.55);cursor:pointer;background:none;border:none;line-height:1;transition:color .2s;z-index:10}
.lb-close:hover{color:#fff}
.lb-nav{position:absolute;top:50%;transform:translateY(-50%);background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.15);color:#fff;border-radius:50%;width:44px;height:44px;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:20px;transition:background .2s;z-index:10}
.lb-nav:hover{background:rgba(255,255,255,.18)}
.lb-prev{left:16px}
.lb-next{right:16px}
.lb-nav.hidden{opacity:0;pointer-events:none}
.lb-counter{position:absolute;bottom:16px;left:50%;transform:translateX(-50%);font-size:11.5px;color:rgba(255,255,255,.45);letter-spacing:.07em;z-index:10}